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How Are Your Customer TouchPoints?

April 9, 2012,

A customer touchpoint is defined as any way that you “touch” a customer or potential customer during the entire relationship lifecycle with your business. While this may seem like just another term for internal customer service processes, it is actually much more.

Blog

Brand Fans

November 11, 2011,

Create, nurture, recognize and reward your Brand Fans who share positive word-of-mouth online and in person.

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